- calrei.com.au, horserei.com.au and horserei.co.nz Websites
- Credit Card Information
- Return Policy
- Delivery Policy / Time Tables / Tax & Tariffs
- Delivery Time Table
- Delivery Rates
- Conversion Rates
- Information for all Customers Outside Australia
- Terms and Conditions: Copyright
- Terms and Conditions: Disclaimer of Information
- Terms and Conditions: Disclaimer for Products
CALREI.COM.AU / HORSEREI.COM.AU / HORSEREI.CO.NZ
calrei.com.au provides a secure environment for you to purchase Cal Rei products online. Cal Rei products are distributed in Australian/NZ by Cal Rei Australia, ABN 51 168 241 487
The security of your personal information and credit card details is a high priority. calrei.com.au uses the SSL (Secure Sockets Layer) protocol to ensure that your credit card details are kept secure. An SSL-secure web page may be identified by an unbroken lock or key appearing in the status bar at the bottom of the browser window. The SSL system on this website encrypts data so that information is protected during transmission, ensuring that the only people with access to it are yourself and our banking institution, the National Australia Bank. Your credit card information is sent to National Australia Bank‘s Payment Gateway via eWay for approval, and is not stored in our Website’s database. eWay is Australia’s leading payment gateway and provides a highly reputable secure service.
Our SSL certificate is provided by Comodo.
CREDIT CARD INFORMATION
Credit card details are NOT stored at calrei.com.au. We provide alternatives for payment and if you prefer, you can send your credit card information by fax, telephone or mail. For more information, contact email@example.com.
All information provided by customers (such as credit card details) is used solely for the purchase of products. Credit card details are NOT stored in any way at calrei.com.au. Cal Rei Australia is committed to consumer privacy and confidentiality, and will not distribute consumers’ information (such as e-mail addresses) to a third party under any circumstances (unless we are legally bound by statute to do so). If you believe you have received ‘spam’ e-mail or or unsolicited material from calrei.com.au, please forward the e-mail as an attachment to firstname.lastname@example.org.
Like most online shopping systems, our shopping cart uses a browser feature called a ‘cookie’. Cookies are small files which are placed on your computer’s hard drive which are used to store small amounts of information (such as the contents of your shopping cart) during your time at calrei.com.au‘s online store. Cookies are not used to access or collect any information on your computer: they are used to enhance and facilitate your online shopping experience.
All Cal Rei Equine Products are warranted for twelve(12) months from purchase date against faulty workmanship or material. To make a claim, simply return your product together with proof of purchase showing the date of purchase to your purchase point or retailer. Damage caused by normal wear and tear, animals, incorrect installation or use other than what the product is designed for will void warranty.
Should the customer choose to ask for a refund, please do not open the package, and inform us within 7 days to receive a refund. Postage will be paid by the customer.
DELIVERY POLICY / TIME TABLE / TAX & TARIFFS
Cal Rei Australia primarily uses Australia Post to deliver orders. All parcels will be delivered to the address provided when ordering.
Parcels will be dispatched the business day after the order is received, if goods are in stock. However, when a dispatch is likely to be late due to a shortage of stock, or any other reason, we will be in communication with you immediately after your order is received.
DELIVERY TIME TABLE
We currently ship only to addresses within Australia and New Zealand. Contact us for a postage outside of these areas.
Should your package not arrive within one week of your order being placed, please get in touch and we will be in contact with you.
Within Australia, regular mail with tracking is used. Within New Zealand pack and track is used. Mailing days and speed are dictated by the delivery timetable of Australia Post.
|All other products||AUD $19.95|
Rest of the world
Contact us for a postage quote.
All goods are listed in Australian Dollars ($AUD). As for the conversion rate at the time of credit card use, the conversion rate of each card issuer at the time of dealings is applied. Current conversion rates can be calculated at xe.net/ucc.
INFORMATION FOR ALL CUSTOMERS OUTSIDE AUSTRALIA
Please keep in mind that Cal Rei Australia aims to offer all customers the highest quality of service possible. However, since we are based in Australia, we comply to Australian standards and regulations, and are unable to guarantee that these regulations are accepted in all other countries. As such, please understand that no responsibility can be taken by our company about any problems generated by our products in countries other than Australia.
TERMS AND CONDITIONS: COPYRIGHT
All information on the calrei.com.au website is protected by relevant copyright legislation and other applicable international treaties. No part of the website, including both content and graphics, may be copied or used without the express permission of Cal Rei Australia.
TERMS AND CONDITIONS: DISCLAIMER OF INFORMATION
The information and content displayed on calrei.com.au carries no warranty whatsoever, and is not intended for the purposes of treatment, diagnosis, or prevention of disease(s). Although we make every possible effort to provide the most accurate information, no warranty or guarantees can be made on the accuracy or completeness of the information. Product information on this site is for informational purposes only, and is not intended to be a substitute for professional veterinary advice. Please consult your qualified veterinarian regarding any questions you may have before following any of the information displayed on calrei.com.au.
TERMS AND CONDITIONS: DISCLAIMER FOR PRODUCTS
Cal Rei Australia aims to supply the the most recent and accurate information and pricing of products within the site. We are not liable for any price changes or any other change or increase in product prices, nor are we liable for changes in packaging, description, label, or illustration of any product depicted within calrei.com.au. Prices are subject to change without notice. Cal Rei Australia does not accept liability for any items which may be unavailable through being out of stock or discontinued.